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10 Usability Heuristics for User Interface Design
Thank you to Kelley Gordon for designing the visuals and posters included in this article.
Thank you to Kate Moran and Feifei Liu for updating the heuristic names, descriptions, and examples.
1: Visibility of System Status
The design should always keep users informed about what is going on, through appropriate feedback within a reasonable amount of time.
When users know the current system status, they learn the outcome of their prior interactions and determine next steps.
Predictable interactions create trust in the product as well as the brand.
Tips
- Communicate clearly to users what the system’s state is — no action with consequences to users should be taken without informing them.
- Present feedback to the user as quickly as possible (ideally, immediately).
- Build trust through open and continuous communication.
Learn more
2: Match Between the System and the Real World
The design should speak the users